Enhanced Member Journey (hover over each stage)

XCL-Services_01enroll XCL-Services_02perks XCL-Services_03prescriptions XCL-Services_04choose XCL-Services_05renewal XCL-Services_06referrals
Process Text

Enhancing the member experience (at all stages) - Our modular notification platform allows members to dynamically interact with healthcare providers.  It allows members to engage anywhere, anytime, on their preferred channel and device.  XCL’s Digital Communications Platform is triggered by three key factors: (1) your strategic communications objectives, (2) member channel preference and (3) each channel’s strengths or attributes.  Using multichannel communications at each stage of the member journey delivers a truly enhanced experience.

Multichannel and interactive – Successful engagement requires integrating a two-way dialogue with health plan members.  Multichannel expertise, once a luxury, is now a necessity.  Cross Channel Logic provides the platform, expertise, and content management capability to achieve this crucial level of communications – at all stages of the member journey.